Following on from the London event of the same name, Social CRM (New York) will explore the latest tools and techniques for implementing social CRM (“SCRM”). How are companies capturing and managing social media data? How can we integrate social media into sales, marketing, research, strategy-making and customer communications processes? How can we store social media data and manage it between teams?
London – 21st Nov. 2011 http://www.socialmediamarketing.co.uk/